What does it mean to experience knowledge?
The answer can be both complex and highly personalized. Today, we
experience knowledge through iterative cognitive processes of definition,
search, interpretation, understanding, and assimilation. In these
processes, we select from a wide and diverse range of sources, tools,
and interactions. Engaging knowledge is largely a conscious, willful
Wireless will make computing more sociable.
Instead of going to some corner or finding some special place to
log on, you can stay where you are, with other people, while you
connect. It becomes a shared activity, like watching television,
rather than an individual one.
Esther Dyson, 2002
Can Be as Important as
the Knowledge Gained
The experience of engaging knowledge is often equally
as important to the knowledge seeker as the actual enhancement and/or
application of knowledge achievedsometimes more so. We have
each developed our own approaches for searching for, acquiring,
engaging, and assimilating knowledge from a range of sources. The
experience of engaging knowledge has been shaped by social and organizational
norms, past experiences, personal preferences, and other factors.
Individuals select a particular mixture of knowledge-engaging experiences
based on the processs effectiveness and the satisfaction they
achieve through the experience. Years of knowledge seeking develops
ingrained habits of mind, body, and spirit that can be difficult
Limitations to Experiencing Knowledge
and Overcoming Them. The effectiveness and efficiency of
knowledge management experiences have been limited by the personal
ability of individuals to process knowledge. At the same time, they
are constrained by the limitations of the technical interfaces and
support systems that enable the individual to access knowledge,
sort and sift through alternative sources, and select and assimilate
the knowledge suited to their needs and/or preferences.
The first generation of e-knowledge exchange looks
and feels like more highly digitized versions of yesterdays
knowledge resources. Todays state-of-the-art of knowledge
repositories, search engines, intelligent agents, expert evaluations
of knowledge resources, syntheses of knowledge, and community of
practice support tools represent prototypes of the knowledge marketplaces
of tomorrow. They demonstrate proof of concept but not a quantum
leap to a new level of knowledge engagement experience.
While PCs and workstations have come under
some criticism for tethering knowledge workers to their
desks, wireless technologies may be the perfect answer for mobilizing
the workforce by letting them capture and harness key information
and knowledge attributes wherever they are, whenever they want,
and however they want. Strategies focused on knowledge mobilization
via handheld devices and wireless networksranging from pocket
PCs and cell phones to WLANS and RFID tagscan take knowledge
management to an entirely new plane of performance, putting road
warriors and field workers in the center of the information and
communications world via mobile portals and on-demand expert services.
Madanmohan Rao, 2002