Standards, Processes and
Marketplaces for e-Knowledge
Every organization needs to prepare for the implications
of advances in Internet technologies and standards, and the extended
sharing of e-knowledge through partnerships and marketplaces. The
following two actions will prepare organizations for the seamless
internal and external sharing of knowledge.
Monitor the latest developments in standards
and processes for information sharing. Translate into clear explanations
of the implications of e-knowledge standards for your enterprise.
Develop organizational stories of e-knowledge transformation.
Your organization should be aware of technology and
standards developments and their implications relating to the following
- e-learning and e-knowledge
- Internet/Semantic Web/Grid
- Web services (XML, SOAP, UDDI, WSDL)
- Disruptive technologies as they emerge
Translate these new and prospective developments into
succinct and believable descriptions of organizational transformation.
a. Cross-functional Working Teams and Web Sites
for Pooling Insights. This is an important role for a small
working team in your organization, with membership drawn from across
the enterprise. In a university, this would involve participants
from the CFO, library, IT Division, and academic affairs areas.
In a trade association, technology, marketing, membership,
product development, and publications would need to engage. Corporate
working groups would need to reflect the full spectrum of players.
The arcane details of standards development are well beyond the
interest of all but a few, but the implications touch every part
of the organization.
b. Engage Broad Cross-Sections of the Enterprise
in Storytelling about e-Knowledge. Dont just share
stories (of successes and failures); get people to tell their stories.
Get them to talk about the use of e-knowledge in their words as
a way to discover the importance of standards. Use the enterprise
portal/intranet to share stories, ideas, and perspectives, and to
stimulate dialogue with broad cross sections of the organization.
The consensus-building phase of standards development and understanding
e-knowledge is all about developing common understanding based on
industry requirements and input.
c. Participate in External Working Groups.
If your organization has a stake in the outcomes of standards development
then it needs to discern a point of engagement in the process. Possible
choices include IMS, W3C, IEEE LTSC, GKEC, PROMETEUS, or national
Articulating the Importance of e-Knowledge for an Enterprise
Many organizations have touted the importance of these
developments for their stakeholders. Check out the following examples
of organizational documents:
- e-Learning Technical Standards. NHSU Project Management Group.
- Standards Australia Knowledge Portal. knowledge.standards.com.au
- World Bank Web site for insights on storytelling in knowledge