There are many strategic reasons for deploying ICT
infrastructures, and VOI gives voice to all of them. However, it
is especially germane to e-knowledge. VOI can be used to raise consciousness
throughout the organization. The VOI perspective should be deployed
by the CIO and the enterprises technology planning process/organization.
However, the VOI perspective should pervade the entire enterprise,
not just the information technology division.
Develop visions, plans, and strategies for your
organizations evolving Enterprise Application Infrastructure
and Solutions (EAIS). Tomorrows enterprise infrastructures
and solutions will be easily integrated and will fuse administrative
and academic applications. Organizational visions, plans, and strategies
should use the EAIS model to shape the development of all of its
- experience gateway,
- enterprise applications and solutions array,
- knowledge resource utility,
- network and hardware infrastructures supporting pervasive knowledge
- new kinds of services, solutions, and relationships with technology
Leading-edge academic organizations have articulated
a vision for such an infrastructure architecture, which is driving
their efforts to transform learning and knowledge management. Most
enterprises need to elevate their thinking on this score.
VOI-Based Strategies and ICT Plans
- Donald M. Norris. 2002. Assuring Value from Your ICT Investment.
White Paper. www.transformingeknowledge.info
Focus on key elements of EAIS: a) Web site
and portal capabilities to create the experience gateway,
enabling progressive discovery of WINWINI; b) fusion of mission
critical applications; c) progressive implementation of Web services;
and d) wireless initiatives and mobile work/learning pilots.
a. Portalizing User Experiences. The
next killer app in knowledge-centric organizations will be discovered
through the experience gateway through which organizations will
reinvent their relationships with customers, employees, members,
suppliers, and other stakeholders. Most organizations are undertaking
versions of this approach. This initiative is obvious to everyone
in the enterprise using the Web site and portal capabilities.
However, the efforts of most organizations to develop personalized
customization of an experience gateway need enhancement and acceleration.
- First, the strategic importance of this initiative and its
impact on the enterprise must be understood and reflected on
at all levels. For most organizations, it may be the most important
single expedition in their development of e-knowledge capabilities.
- Second, continuous improvement and assessment of user satisfaction
need to be integral elements of this expedition, and the pace
of adaptation needs to be accelerated.
- Third, the experience gateway needs to be a central part of
planning for programs, products, services, and experiences.