Establish reducing the cost of knowledge
sharing as an important enterprise goal. Put the infrastructures,
policies, processes, and mechanisms in place to achieve that goal.
e-Knowledge has the potential to significantly reduce
the unit cost of knowledge and to create new, knowledge-rich learning
experiences. Moreover, linking perpetual learning and performance
support to enterprise processes can dramatically reduce the cost
of activities associated with those processes. Government agencies
and corporations have been leading the way in applying activity-based-costing
to learning, knowledge management, and performance support. However,
this issue will be so important in the Knowledge Economy that no
enterprise can pass on becoming reflective practitioners of knowledge
The integration of enterprise processes, knowledge
management, and cost accounting is a very new practice. Consequently,
even those enterprises attempting this integration are using a patchwork
of systems that do one or the other well, with significant gaps.
Some companies, like KMI, are providing first-generation products
that enable enterprises to align their processes and activities,
then associating processes with knowledge. This leads to activity-based
costing (ABC) that can be used to create metrics for process cost
Many colleges and universities have not considered
the issue of the cost of knowledge, interactivity, certification,
and the other elements that are bundled together in courses and
degrees. However, most for-profit learning enterprises, the open
universities, and corporate learning and performance support practices
have been dealing with such cost issues for years. To jump-start
their knowledge on these practices, most colleges and universities,
associations, and other NGOs should learn from more advanced practitioners.
Reducing the Cost of Knowledge Sharing
Organizational Infrastructures, Processes,
Capabilities and Cultures.
Changing enterprise infrastructures and knowledge
ecologies will be a strategic priority over the next decade, as
reflected in the following three actions.
Take a value on investment (VOI) perspective
to planning for your organizations ICT infrastructure and
knowledge ecology. Develop visions, plans, and strategies for your
Enterprise Applications Infrastructure and Solutions (EAIS), shaped
by VOI and guided by perspectives on potential e-knowledge jump
VOI forces organizations to focus on both the tangible
and intangible results of technology investment, including the following
five actions that are critical to sustaining e-knowledge development:
- support process reinvention and innovation,
- formalize the management of knowledge assets and intellectual
- enable collaboration that increases the capacity to learn through
sharing knowledge and expertise,
- increase individual and organizational capabilities, and
- implement new leadership methods and capabilities.