A revolution in the sharing of knowledge…

Transforming e-Knowledge
TABLE OF CONTENTS     Achieving Success in the Emerging e-Knowledge Industry   © SCUP 2003
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Terms & Concepts



Chapter 7

Achieving Success in the Emerging e-Knowledge Industry

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Terms & Concepts

Accelerating Readiness for e-Knowledge: Enterprises can gain a competitive advantage by accelerating their development of the perspectives, visions, infrastructures, processes, and capabilities needed for e-knowledge.

Digital Rights Management (DRM)/Digital Asset Management: Enterprises develop the policies, protocols, and infrastructures needed to manage, meter and exchange their knowledge.

e-Business: e-Business is more than
e-commerce. It is the use of ICT to transform the way organizations conduct their business. e-Business enables enterprises to fundamentally change their relationships with customers, members, learners, suppliers/partners, and/or other stakeholders.

Organizational Storytelling: The essential tool of leadership wishing to engage their enterprise in understanding the future, disruptive technologies, and how they feel about change.


Activity Based Costing (ABC): Accounting practices that enable measurement of the cost of enterprise activities.

Non-Governmental Organizations (NGOs): Nonprofit organizations that are not governmental entities.

Co-Creation: When customers, members, or learners not only consume products, services, experiences, and knowledge, but participate in their creation, that is called co-creation. By definition, co-created knowledge is personalized to the needs of the co-creators.

Operational Excellence: Providing world-class efficiencies, timeliness, and cost/price.

Great Products: Providing excellence and leadership in product quality and innovation.

Customer Intimacy: Developing intimate indispensable relationships with customers, members, learners, and other stakeholders.


storytelling graphic


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  The three [knowledge-sharing] myths are (1) build it and they will come, (2) technology can replace face-to-face, and (3) first you have to create a learning culture.
Nancy M. Dixon