Web services promise to enable the easy seamless integration
of disparate applications ERP, legacy systems, best-of-breed
specialty applications, and knowledge applications of all kinds.
A seamless web of interoperable applications will succeed todays
distinct proprietary applications suites. These capabilities will
enable organizations to reshape their business processes, support
emergent communities of practice in new ways, and reshape their
enterprise knowledge cultures. With each such reshaping, they become
progressively better placed to spot barriers to innovation and ways
to bridge the gap between knowing and doing.
Enterprises need to take a systemic view
in reviewing and refashioning every aspect of their knowledge ecosystems,
preparing for the new knowledge sharing capabilities and experiences
that will be expected by learners, employees, suppliers, partners,
and other stakeholders. Future customer expectations should shape
the vision and development of enterprise applications and solutions.
Planning from the
Todays infrastructures are the foundations for
the enterprise infrastructures of the future. But rather than extrapolating
from todays reality forward, it is preferable to use foresight
planning to craft a vision of how we will experience e-knowledge
in the future and the infrastructures and applications necessary
to support those experiences. From that vision, we can plan
from the future backward, identifying the gap between todays
environments and those required to meet the vision of tomorrow.
Charting migration paths to the envisioned e-knowledge future will
require progressive and systemic transformation of all of the aspects
of organizational knowledge ecosystems.
Pervasive Technology Environments
Chapter 1 described the pervasive technology environments
of the future, in which individuals will use mobile and ambient
technology to communicate and experience e-knowledge at home, school,
university, work, automobiles, and in a variety of public places.
Those environments profoundly change the availability
of knowledge and the paths it follows, the speed with which it flows
and the ways in which it is recognized, valued or found wanting.
Knowledge ecosystems will change dramatically.
Put simply, these ambient and mobile environments
constitute the gateway through which knowledge users will engage
infrastructures and applications associated with the Internet/Web
and with the variety of enterprises with which they associate. For
any individual, these enterprises include various permutations of
employer, school, college and university, other learning enterprises,
professional societies and trade associations, government agencies,
and other entities. The level of transitive trust that each individual
places in these entities and the relative importance of their resources
will shape the relative role they play in each individuals
constellation of relationships. Individuals will use personal portals
or other means to manage their relationships with the interactivity
and resources available through Web and the significant enterprises,
like colleges and universities, with which they have trusted relationships.