Using technology to reinvent business processes. Process reinvention
is the heart of e-businessusing technology to change the way
organizations conduct their business. It changes the dynamics of
organizations and their relationships with customers and stakeholders.
Integration (EAI): Integration of disparate systems, typically
using a bus architecture, where every system plugs into
a common infrastructure and the bus handles the transactions for
the systems. Todays EAI solutions are typically proprietary
and are characterized by a high Total Cost of Ownership (TCO) and
Infrastructures and Solutions (EAIS): Tomorrows technology-based
applications array will consist of fully integrated
combinations of Web site and portal, legacy systems, next generation
ERP, CRM, Web services, learning management systems, content management
systems and other specialty applications.
Return on Investment
(ROI): ROI is the measure of the hard tangible benefits from
technology initiatives, compared to the investment needed to produce
Value on Investment
(VOI): VOI is the measure of the value of soft
or intangible benefits derived from technology initiatives,
compared to the investment needed to produce them. ROI is a subset
new metaphor for the users experience What I
Need, When I Need It. The EAIS will provide the next killer
app a ubiquitous system for students, faculty and support
staff to carry out learning, instruction, and research.
Communities of Practice:
Formal or informal groups linked by a common domain of practice
and sometimes shared interests, which interact to advance and share
explicit and tacit knowledge. When self-organized they can also
be described as networks.
The combination of processes, culture, and capabilities, both internal
and external, through which enterprises handle knowledge.
Also knowledge ecosystem.
Dynamics: Organizational dynamics are changed by productivity
enhancements, increased collaboration, and innovation. Changing
what is done and how it is done by enterprises of all kinds is the
key to changing the knowledge ecology.
Domain of Issues:
The topical scope of a community of practice.
The knowledge developed, shared and stewarded by a community of
The weaving together of communities of practice and process
Teams: A group with membership assigned by management, each
member having clear boundaries of responsibility. The group is driven
by project goals and milestones.