Additionally, all of the instructor/ mentor/ navigator
notes about how to manage and enhance learning experiences, syntheses
of excellent questions and answers from past courses, assessment
and evaluation, and other learning support materials will need to
be made available to support e-learning.
- Acquisition and e-procurement. e-Procurement is about more than
on-line purchasing. Supplier enablement and strategic purchasing
will enable enterprises to reduce costs and enhance the quality
of the purchasing experience. In the process they will yield a
handsome ROI and VOI on their investment in e-procurement.
- Other e-business applications. e-Business is about using technology
to transform how enterprises conduct their business. Tomorrows
e-learning experiences will need to be supported by transformed
and fused versions of todays academic support and administrative
- Partnerships and relationships with suppliers/ vendors/ partners.
Tomorrows relationships between colleges applications and
universities and technology companies will be broader than todays.
Leading-edge technology providers like SCT are evolving into solution
providers specializing in blended enterprise application
solutions that combine services and infrastructures, in-house
and outsourced solutions, and legacy and new systems.
Iconographic enterprises and leading-edge technology-based
solution providers are developing these new competencies today.
The discovery of these new capabilities is both evolutionary and
expeditionary as well. Even when guided by a well-conceived
vision of the new competencies needed to succeed, leaders are discovering
unexpected nuances and facets through a process of expeditionary
Enterprises will need to achieve a higher plane of
individual and institutional capability in e-learning, knowledge
management, faculty and staff development, collaboration, and the
use of communities of practice. These competencies will be essential
to attaining the value on investment possible through changing the
institutional dynamics of productivity, collaboration, and innovation.
This will be a substantial challenge for the human resources development
capabilities of colleges and universities, but necessary to their
Enterprises are developing their new enterprise
application solutions as expeditions, discovering how to combine
process and information integration, business process reinvention,
and staff development as an ongoing process of continuous improvement
and revelation. The new killer apps will emerge from
this process of expeditionary discovery.
Implement New Leadership Methods and
Developing the next generation of enterprise application
infrastructures and solutions will require different kinds of leadership,
from the CEO to vice presidents and the CIO to line managers and
process owners. Consider the following examples:
- CEOs will coordinate the articulation of enterprise strategy
that will deploy new enterprise applications, infrastructures
and solutions to position their enterprises for competitive advantage
and providing new experiences for stakeholders.
- Several strategies are needed:
- Knowledge strategy articulates the centrality of knowledge
to the enterprises mission, vision and competitive position.
It presents the enterprises strategy for achieving knowledge-driven
- Knowledge management strategy details the enterprises
strategy for developing and using the infrastructure, processes
and capacities necessary to maximize the stewardship and management
of their knowledge assets.
- The fusion of academic and administrative applications will
require broad collaboration on the development of most infrastructures
- CIOs and IT departments will experience especially dramatic
changes. In the view of Hagel and Brown, IT departments will turn
to outsourcing or co-sourcing relationships with external partners
while leveraging distinctive internal capabilities. CIOs will
need to substantially extend their skills as: 1) strategists and
entrepreneurs, 2) knowledge brokers, 3) relationship managers,
and 4) negotiators. Developing the enterprise application infrastructure
will require new levels of partnership between the CIO and other
campus executive officers.
In summary, VOI is a facile instrument for
focusing an enterprises ICT resources on strategic enterprise
objectives, especially as they pertain to
e-knowledge. VOI also focuses attention on the social
elements of the enterprises knowledge ecosystem.