So ROI is an important metric when ICT can be used
to improve productivity and efficiency of existing academic and/or
administrative processes. But VOI is necessary to assess the strategic
potential of changing organizational dynamics and innovating better
ways of doing things. VOI is a new benchmark for the strategic use
VOI is key to understanding
the real strategic pay-offs from technology to enterprises over
the next decade.
What are some examples of the value of intangible technology assets?
And how will the new generation of enterprise applications solutions
and systems facilitate the attainment of these values? Five elements
contribute to the new value proposition for ICT infrastructure,
solutions and applications:
- support process reinvention and innovation,
- formalize the management of knowledge and intellectual assets,
- enable collaboration and increase the capacity to learn and
- increase individual and organizational competencies, and
- implement new leadership methods and capabilities.
Not coincidentally, these elements are also fundamental
to preparing enterprises for success in the e-knowledge future.
The following descriptions discuss these elements and provide examples
of how enterprises are discovering these elements today.