Tomorrows user-centric interoperable environments
will place a premium on the ease and efficiency with which knowledge
can be learned, shared, and flowed.
In a nutshell, our basic KM philosophy
is Learn Once, Use Anywhere.
Enterprises have a long way to go in developing the
knowledge ecology and supporting infrastructures necessary to succeed
in the variety of likely e-knowledge futures. They have also learned
a great deal about the limitations of the early generations of ERP,
LMS, LCMS, portals, and community-building software. The list of
what has been missing from enterprise ICT has included
non-proprietary applications, interoperability, and transformative
impacts on enterprise processes, dynamics, and culture. These elements
are being included in the next generation of enterprise applications
being developed by solution providers. Equally important, enterprise
leaders are beginning to evaluate their investment in technology
based on the potential to create genuine competitive advantage and
open new relationships and markets.
In his book, From Good to Great, Jim Collins
assesses why some enterprises persist over time and become true
leaders in their industries. One of the central elements in the
saga of great enterprises is their shrewd use of technology as an
accelerator in the attainment of their mission.
(These enterprises focus on) what they
can be the best in the world at, a deep understanding of their economic
engine and the core values they hold with deep passion. They then
use technology to enhance these pre-existing variables, never as
Jim Collins, 2001
And so it is with knowledge. Enterprises need to apply
this same discipline to using investment in ICT to accelerate their
attainment of their strategic goals for using e-knowledge to attain
their mission, vision, and competitive position. The emergent concept
of VOI can be a useful benchmark for the enterprises strategic
goals, which can be attained through use of ICT as an accelerator.