A revolution in the sharing of knowledge…

Transforming e-Knowledge  
TABLE OF CONTENTS     Infrastructures, Processes, Capabilities, and Cultures
© SCUP 2003
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Tomorrow√s User-Centric, Interoperable Infrastructures (continued)


Chapter 5

Infrastructures, Processes, Capabilities, and Cultures

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These social elements of the knowledge ecology will receive greater attention in the future.

Knowledge is a social construct. For enterprises to change their knowledge ecology, they must understand the social dimension and make it simpler for people to use knowledge in their jobs. Knowledge resources and support must be fused with work in a manner that enhanced ease of use and ultimately achieves amenity. As part of this fusing, organizations should adopt best practice on minimizing the time and other resources needed by individuals to make what they know available to others. Surprisingly few knowledge-sharing programs recognize the importance of this. Yet by thoughtful process reinvention and innovation, taking greater account of the social elements of knowledge ecologies and the patterns of interactions that exist in those ecologies, the conscious effort needed to share knowledge can be reduced dramatically.

Knowledge-sharing programs often fail because they make it harder, not easier, for people to do their jobs.

Thomas H. Davenport and John Glaser


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Tomorrow’s Infrastructures:
User-Centric, Flexible, and Cost Effective

Members, Customers, Applicants, Suppliers, Managers, Students, Faculty, Friends and Family, Affiliated Organizations, Legislators and Policy Makers, Other Stakeholders

Experience Gateway
Interfaces through which users experience all of the organization’s applications, services, interactivity, and knowledge. Web sites, portals, and specialized knowledge gateways will all provide these experiences. Portal-based interfaces provide personalized, secure, and customized experiences, accessible via multiple devices. Personalization capabilities also are available through individual or fused applications in the enterprise applications array.

The Enterprise Applications Array
Full range of enterprise applications, including a mixture of ERP and legacy
systems (HR, finance, knowledge, and industry-specific applications.) Many will be external to the institution and linked through Web services. Users care about capabilities, not the means or provider.
Knowledge and Learning—Knowledge Asset Management, Digital Rights Management, Learning Management, Digital Rights Enforcement, Assessment
Industry-Specific—Course Management, Relationship Management, HR, Finance, Financial Aid, Procurement, Applications/Admissions, Fund Raising, Library Systems, Personal Portfolio, Supply Chain
Communities of Practice—Prospective Students, Working Groups, Learning Communities, Clubs, Alumni, Athletics, Associations, Intramural Sports
Shared Applications—Web services, Knowledge Management Utilities, Messaging, Search, E-mail, Calendaring

Knowledge Resources Utility
Internal and external knowledge repositories of all kinds, organizational
databases, communities of practice, directory server, e-mail, calendar.

Network and Hardware Resources
Computing—Servers, Desktops, PCs, wireless devices of all kinds,
embedded computing devices, the Grid, and technologies yet to be determined
Networking—LANs, wireless LANs, WANs, Routers, Hubs, Internet Access, Broadband Infrastructure





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