A revolution in the sharing of knowledge…

Transforming e-Knowledge  
TABLE OF CONTENTS     Chapter  5  
© SCUP 2003
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Infrastructures, Processes, Capabilities, and Cultures


Title Page
Advisory Committee

Chapter List

  1. What is e-Knowledge?
  2. Vignettes from the e-Knowledge Future
  3. Paths to the e-Knowledge Future
  4. Technologies, Standards, and Marketplaces for e-Knowledge
  5. Infrastructures, Processes, Capabilities, and Cultures
  6. Best Practices, Business Models, and Strategies
  7. Achieving Success in the Emerging e-Knowledge Industry
  8. Resources

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Case Studies
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Terms & Concepts

Tomorrow’s User-Centric,
Interoperable Infrastructures

Closing the Gap
Between Today and Tomorrow

Processes, Communities of
Practice, and Culture

Building Individual and
Organizational Capabilities


Over the past decade, enterprises have enhanced their capabilities for processing knowledge. Most have been tinkering with aspects of their knowledge ecosystem, not truly transforming their capacity to share knowledge. But over the next few years, new enterprise infra-structures, portals, Web services, Learning Content Management Systems, and community-building technologies will support a seamless web of interoperable applications that will support altering the enterprise knowledge ecology. These user-centric infrastructures will feature a personalized experience gateway through which users will engage products, services, and knowledge utilities of great power and amenity.

These new infrastructures provide more than a return on investment (ROI). They will yield a strong value on investment (VOI) based on their capacity to yield “soft benefits” such as supporting process reinvention and innovation, knowledge management, communities of practice, individual and organizational capabilities, and new leadership. These strategic benefits are essential to changing the enterprise’s knowledge ecology.

Enterprises will focus on the strategic use of knowledge. They will change the dynamics of their operations through productivity enhancements, increased collaboration and innovation. Communities of practice will become recognized as the predominant organizational form in the e-Knowledge Economy. They will be the epicenter of autonomic learning and the development of individual and organizational capabilities.


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